No business wants to get sued or become a part of a lawsuit that could have been avoided. Florida business disputes are settled much more pleasantly when the proper actions are taken before, during, and after the incident arises. In addition to avoiding litigation, the following tips are business practices that all entrepreneurs should implement to ensure professionalism, consistency, and customer satisfaction in their business:
1. Establish and maintain good relationships with employees, customers, suppliers, and business partners. A dispute will be much easier to settle outside of court if you maintain a good relationship with the opposing party. Litigation often causes rifts in relationships, and the need to avoid these rifts could aid you in avoiding litigation.
2. Know who you are doing business with. Persons and businesses with a history of entering into litigation are much more likely to engage in litigation in the future when a Florida business dispute arises.
3. Put every agreement in writing and do not sign a contract or agreement unless you know what you are signing. This will ensure that both parties understand both their responsibilities and the responsibilities of the other party. Additionally, if the agreement is in writing, then the parties will be able to refer to the agreement if a Florida business dispute arise. It is usually a good idea to have an experienced Florida contract attorney draft or review the agreement before you sign the document.
4. Purchase orders and standard agreements are another form of contract, and it is equally important to ensure these documents reflect your current business practices and the most recent laws. A Florida contract attorney will be able to properly review and revise these documents for you and your company.
5. You should maintain written files and documentation of your business relationships. If the relationship is not properly documented, then a “he-said, she-said” situation can easily arise and cause confusion. If a Florida business dispute should arise that requires litigation, this document trail will be important evidence in the process.
When a dispute arises, it is important to address the issue immediately so that it does not escalate. Many cases that proceed to litigation could have been avoided or settled if properly handled from the onset. One of the best examples of this is when a customer complains. The manner in which you handle this complaint could not only keep your company out of litigation, but it offers an opportunity for your company to exemplify its customer service. If you are able to transform a disgruntled customer into a happy customer, then they are much more likely to use your business in the future.
Source: Business Journal